Returns + Exchanges Policy
We understand sometimes things don't work out. If you are looking to make a return, don't stress; we have a change-of-mind policy for online purchases, and you have statutory rights under New Zealand Consumer Law.
Crisp Home + Wear are committed to providing high-quality products. We ensure all online orders are checked, wrapped and packaged carefully.
Should your online purchase arrive damaged in transit, faulty, or is not what you ordered, please contact Crisp Home + Wear Online immediately via email at online@crisphomeandwear.co.nz or alternatively phone +64 27 575 4681.
We will endeavour to correct any issues as soon as possible.
If, for any reason, you are not completely satisfied with your online purchase for all full-priced items purchased online, a full refund, store credit or exchange will be offered for items returned to us within 14 days of the delivery date. Crisp Home + Wear will retain any original shipping costs incurred. Should you wish to exchange an item purchased there will be an additional shipping cost to send the correct item back to you.
Should you wish to make a return for a full priced item, please complete the returns form found here
Please follow this link to process a full priced return.
Returned items must be unused, unwashed, and unworn in the manufacturer's packaging with all labels and swing tags still attached. All items returned are subject to inspection.
Crisp Home + Wear will retain any original shipping costs incurred.
Items purchased on sale, discounted or during a promotion, cannot be returned, refunded nor exchanged unless faulty including items marked SALE or FINAL SALE. Please consider this when purchasing.
Our returns policy excludes seasonal items, final sale and sale items, food, skin and personal care items, underwear, hats, glasses or earrings unless faulty.
All returns are at the discretion of Crisp Home + Wear.
Orders that qualify for Crisp Home + Wear's free shipping do so on the understanding that you will keep the goods purchased.
Should you choose to return your full-priced order for a refund or store credit, Crisp Home + Wear will retain any original shipping costs incurred.
Shipping expenses are not refundable.
Should you wish to make a return, please complete the returns process on our website. Carefully package the items and arrange shipment at your cost back to;
Crisp Home + Wear
Shop 12, St Heliers Mall
33-39 St Heliers Bay Road
St Heliers
Auckland 1071
Phone: +64 27 575 4681
Email: online@crisphomeandwear.co.nz
We recommend that you use a tracked service, as Crisp Home + Wear cannot take responsibility for lost returns.
Your return remains your responsibility until received by us.
You may return items back to one of our stores; please ensure you advise our staff of your order number and complete the returns process on our website.
Please note our in-store team will be unable to process a refund but will be able to help assist you with an exchange or store credit. A refund will be processed by our Online team.