Crisp Home is committed to providing high quality products. We ensure all online orders are checked, wrapped and packaged carefully.
If your order arrives damaged in transit, faulty, or is not what you ordered please contact us immediately either via phone or email. We will endeavour to correct any issues as soon as possible.
If, for any reason, you are not completely satisfied with your purchases a full refund will be provided for any goods returned to us, unused, unwashed, unworn and in the original packaging with all labels still attached within 14 days.
Shipping expenses are not refundable.
Please note we cannot accept returns on sale items, seasonal items, food, skin and personal care items or earrings unless they are faulty.
All returns should be sent to ;
Crisp Home + Wear
Shop 12, St Heliers Mall, 33-39 St Heliers Bay Road
Phone 09 575 4681
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
If you are not comfortable shopping online you can contact us and we will process your order over the phone. Phone 09 575 4681.
All prices quoted are in New Zealand dollars and include GST (15%).
We love that you shop with us!
Our loyalty programme has been established to reward our loyal customers.
On our loyalty programme you earn a point for every $1 you spend.
For every 650 points earned you will receive a $50 reward voucher to spend in store or online.
There is no expiry on points.
To join CRISP LOYALTY in store simply sign up and give your name each time you shop with us. When shopping online you will automatically be signed up.
Loyalty is able to be collected on full priced purchases only.
Reward vouchers cannot be used in conjunction with any other offer and must be spent in a single transaction. The reward voucher cannot be given as a gift.
Reward vouchers once claimed must be used within 30 days.
Crisp Home + Wear reserve the right to change any loyalty terms & conditions at any time.